Amendments to your policy
You may at any time, amend or cancel your policy. All we ask is for a written instruction and a calendar months’ notice period. There are no administrative costs involved in replacing; terminating or amending your policy. There may however, be new waiting periods when you add a component not previously covered or add a new dependent.
To initiate a change, merely call our Customer Care service centre on 0860 633 929 or email email@example.com and you will be provided with the correct forms, exact turnarounds and ongoing feedback.
Whilst we pride ourselves on our strict adherence to our service levels, we are aware that problems happen. Should you need to report a problem to us, please send the details to firstname.lastname@example.org.
If you have a complaint regarding our product or service, please put your complaint in writing and send it to M.P.F.A, Box 5466, Cape Town 8000 or email email@example.com.
You will be responded to within 48 hours as to the process to be followed and you will be advised of the final outcome in writing. Should you not be satisfied with the outcome, you may send your complaint to Guardrisk, to firstname.lastname@example.org or contact them on 011 669 1000.
If you have a compliment regarding our product or service, please put your compliment in writing and email it to email@example.com.