Whilst your application is in process, you will be kept updated as to the progress and/or further requirements. Each new application will always be accompanied by a verification call from our offices, so please expect this call where, along with ensuring all your details have been accurately lodged, you have the opportunity to ask any questions you may have relating to your pending cover.
Customer Care Agents will gladly assist you in intimating a claim and at the same time, they will provide you with guidance as to what components are covered by the incident you wish to claim for. They will also ensure that you are given the correct forms as well as the required documents for each relevant claim type. The turnaround times for payment of claims on the Funeral side, is 48 hours on receipt of all required documentation. Medway will be in contact with you once these claims are received.
Please be reminded that Medway is not the Insurer for all other non-funeral related claims i.e., those claims are not processed by us. We will however, gladly assist and provide you with the forms, upfront requirements and appropriate updates within the 10 working day wait, once your claim is completed and submitted to the Insurer.
Whenever you contact us via telephone or email, we will acknowledge receipt of your enquiry with a reference number and at the same time, will advise you on the expected turnaround time. Should you not be satisfied with the service you receive, please immediately send an email to email@example.com or contact us from this site and we will revert with a solution.